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It has been over 2 years since we got a paper on time. I have called your number and waited for a call back that never came It seems that your company does not even try to provide a service ; I have sent emails and received no answer
We have been having delivery issues for the last 2 years or more. It has been reported several times a week with no resolution. We will be told that this morning paper will come at 4pm or 6pm or 10 pm. and many times we get no paper. I had asked to speak to a manager and was told that it would happen within 48 hours. That was weeks ago and no call. What a useless organization.
"Anything to share?" Yeah! You need new staff, staff personnel that is loyal to you and the customers. I use to be a newspaper subscriber. Until I never got the paper for two days. It was delivered within an hour. 2 weeks later the same thing. This happened for about 2 months and I said to myself, "Frig this." 2 months later, the weekly flyer started coming... "2 Months!" Then they stopped coming. 2 years later my neighbour tells me she gets them. I called a month ago, still no damn flyers
how do i cancel home delivery...i put a sign up and they still left them in my driveway
Highly over priced, Irving family should be ashamed producing such an inferior newspaper. As for flyer delivery, they are operating against Riverview flyer guidelines. Note picture (Jan 14/2021) flyers in middle of a cluster of birch trees! It’s one thing to access that area most of year but in Winter another story.
No delivery 1-3 times a week......even after making several reports
Terrible service. I’ve been trying to get a new subscription for home delivery, no answer, no call back, nothing. I then tried online, this is impossible also, the application takes me to Georgia USA, cannot complete application. What is going on with Times & Transcript or Brunswick News? This is no way to run a business. Mr. Irving please wake up & check what’s going on with your business!
Home delivery on McLaughlin rd, missing paper 4 days in a row, called and no answer, left message to have no one return my call, they want us to pay for it but when you have delivery issues no one cares, I am not going to pay for this delivery service no more and am very upset with them.
Trying to report paper not delivered.Last time Icalled and usedyour call back request was May and stillhavent received the call back
Customer service gives you a definite feeling of being a disposable commodity.
I waited for ANYONE to answer the phone (chose RECEPTIONIST) for over 45 minutes with the same message recommending I leave a message EVERY 22 SECONDS. PATHETIC is the correct word FLYERS from this company are being thrown from a car into the snow and rain in peoples driveways. People are so frustrated that they are now just leaving the litter where it is and driving over it. THEN it gets snowplowed onto the streets and lawns COME ON - SERIOUSLY??? EDIT: I was finally (45 minutes) able to reach
I have been trying to order the paper daily for my Mother for Mothers day. I have attempted to call X5 and each time 30 minutes waiting and no one ever answers the call!! Seriously if this were supper hour they would be calling and annoying me to subscribe. Tryed to put no stars and cant only reason they got 1!
The customer service was the worst I have ever had. Problems with my home delivery. I made 3 calls waiting on hold each time for over 30 min. Each time i was told they would get back to me and never did . The third time i was told something different from the last time and basically to bad this is the way it is . I can understand now why home delivery is almost gone ,this is still a very poor way to deal with your customers
Their service is pathetic. On hold with rotating (same thing over and over every 15 seconds) recording. Called twice to arrange service - screwed it up both times. Worst customer service!!!!
read it every night about things happening local and abroad.
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