Nice guy, let me watch the repair as he was doing it. Although I decided not to repair my laptop, he was very honest about the device and the different things that could be tried. Although the inspection fee is on the high side ($80), its worth it considering alternatives like Brilliance or Geek Squad
We called this company to do an onsite service call and were told that our issue was boring.
The person in question then proceeded to hung up the phone.
I would not suggest calling this "company"