Still scratching my head. How do you manage to be polite and show disrespect at the same time? I went in for oil,BUT what I really wanted to learn more about was purchasing winter and summer tires/rims. After calling me Maam, handing me a paper and offering me a coffee the Tech asked me where my old car was ,in a junk yard?.(okay)The irony was that there was a lot of up selling on everything except the two things I was actually interested in:Oil and Tires. Thanks, for the expensive newspaper!