Best Buy Express
Frequently Asked Questions
Have all The Source stores closed?
The Source stores and thesource.ca will officially be closed and no longer operating as of October 24, 2024.
Many The Source store locations have transitioned into new Best Buy Express stores. To find a Best Buy or Best Buy Express store near you, visit our store locator.
Can I still use my The Source Gift Card?
If you have a The Source gift card with a balance remaining, you can transfer the balance over to a new Best Buy eGift card. To transfer your balance, call 1-866-515-5855 and an agent will assist you.
Once you've transferred your balance to a Best Buy eGift card, you can use it online and at any Best Buy Express or Best Buy store. Visit our Gift Cards help page to learn how to use your new eGift card online, check your gift card balance, and more.
How do I get general support for a purchase I made at The Source?
If you made a purchase on thesource.ca and you are experiencing issues or need help tracking your order, have your order number ready and call The Source support team at 1-866-515-5855.
Can I return or exchange a product I bought from The Source?
Purchases made at The Source are no longer accepted for return or exchange.
If an item you purchased is found to be defective within 15 days of purchase, call The Source support team at 1-866-515-5855 to have your product validated for defect and to discuss next steps. After 15 days from the date of purchase, the manufacturer’s warranty continues to apply. Please contact the manufacturer for warranty details which differ by manufacturer and item purchased.
If you purchased a smartphone or connected device from The Source, refer to the following return policies for complete details:
Is the manufacturer warranty still valid for a product I bought from The Source?
Most products purchased at The Source include a 1-year manufacturer’s warranty. Refer to your product manual for warranty details and contact information. Many manufacturer’s support pages can also be found online.
If you require a copy of your receipt to support a manufacturer’s warranty claim, call The Source support team at 1-866-515-5855.
How do I submit a claim for extended warranty or protection?
If you purchased an extended warranty from The Source and you have a warranty question after the first year of purchase, you can validate your support options as follows:
Purchased after August 10, 2022
Your Extended Protection or Whole Home Tech Support services are covered by Asurion.
- Website: Asurion & The Source Tech Support and Protection
- Support Phone Number: 1-855-359-8324
Purchased before August 10, 2022
Your Extended Warranty is covered by the Advantage Care Plan.
- Coverage Info and Terms and Conditions: Advantage Care Plan (PDF) >
- Support Phone Number: 1-866-515-5855
How can I manage my online account or email subscription?
TheSource.ca online accounts and past order information are no longer available. The Source is no longer sending marketing emails to its customers and all users have been unsubscribed from electronic marketing.
Other information
- The Source Privacy Policy (via Bell Canada)
- Product Recalls for information on any product recalls issued by the Government of Canada within the last 12 months.