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The worst company I have ever dealt with, do not waste your time or money

Terrible service not keeping a given word

System had never worked they way it was sold. Tech support is a joke and it takes hours to get through. They booked an appt to come and fix the panel that has not worked in months and didn’t show up. I bought a carbon dioxide monitor and never received it. That was 6 month ago! I have been paying on a system that doesn’t work for months. Fluent has broken there service agreement with me. They broke the contract by not providing a service I paid for. Loyalty agent also hung up on me.

The salesman told us the contract was for 3 years and just sign the contract. Turns out it was for 5 years and we cannot get out of it. We talked to a company representative in Utah who said that ‘you signed the contract’ and they would not do anything. The Edmonton office is closed down, we were told and you cannot talk to anybody face to face. Do not do business with this company!!!!

Salesperson claimed: Fluent is the Canadian branch of Vivint; that they are the same company. Said they like to check in with their exisitng customers and they were offering their existing customers a $300 annual rate reduction and throwing in a free video door bell and that we could keep all the same equipment, they just had to swap out our main alarm panel. Vivint Canada and Fluent are competitors..NOT THE SAME COMPANY. Illegal, fraudulent business practices.