I have been going there since they opened and I am not sure what has happened in the last couple months. Every time I have an appointment they are late. 15-20 minutes late. I was in not long ago and had a manicure/pedicure. My appointment was at 10 and they didn’t start until 1020. This seems to be the norm now. How are you 20 minutes late when I am the first appointment?! The mani/pedi lasted one week and chipped all off. $68 for that! They don’t make any effort to speak English either