I had exactly the same experiences as previous complaints - tried to drop of business packages at 7 in the morning and 9 pm at night....when business is closed. They are sorry to have missed us. They seem to get to the target location but they do not appear to think about what they are doing. As the customer, I spend another day tracking and problem solving trying to get the package. I do not recommend this company for business deliveries. There is no focus on customer service or satisfaction.