Routes Car & Truck Rental

I rented a car for theee weeks and although the car was nice the customaer service that I received the three times I interacted with Routes was terrible. I spent a lot of money there and was treated with zero respect. I will never use Routes again.

Opening hours are great. Called them at very short notice and they had a car available. And the price was better than anywhere else I know

The customer service at this place is horrible. The employees are very rude and don't know how to speak to people in general! Also, they don't tell you that the km are not unlimited when you rent the car, it's in fine print. Yes the rates are cheaper, but that's because they have a limited number of km/day policy. I will not be renting from them ever again. They try to charge you for every little thing.

Great service ! Always avaiable and ready to help. Front desk is very informative. Renatls are always cleaned, serviced and ready to be taken out. Best and most convenient rental spot in ottawa!

DO NOT rent from here. Service was ok, lady did not know what she she was doing at the front desk. I rented a vehicle and they charged my credit card for extra charges 1 month and 2 months later. I had to call them both times and fight with them about the charges. I have heard others have had the same issue.