The Brick

Horrible experience attempting to buy a mattress. Cancelled my order and will be spending my money elsewhere indefinitely.

Don't buy anything from here bought fridge here it was damanged the wrong fridge and they wouldn't give me money back unless I brought the fridge back when I already payed for delivery never by from this store.....

Prices could be slashed 70% at this location of the Brick relative to its rival retailers and I would never choose to purchase anything here again, and this is a conclusion that literally solely boils down to the unhelpful-to-the-point-of-obtuse delivery customer service staff. READ: Specifically the DELIVERY Customer Service Staff. The Sales team was more than accommodating. The Online Order Confirmation service team was more than friendly. The delivery service team was the ANTITHESIS of both.

For sure, I will try to buy in anyplace else before choosing this one again. They have awful services. I bought a bed in there and unfortunately, they sold us boxes for put under the mattress so high that I couldn’t go to the bed without jump. The brick didn’t agree to pick up back these boxes in my home, that for me in the first place it shouldn’t have been sold for us. They give us wrong information and terrible customer service. We received a dishonest and inappropriate service.

They are rude on ...

They are rude on the phone when you have an issue regarding your furniture that fell apart. Paid $$$ overpriced on a sectional. I Have extended warranty & called numerous times and no one calls back. Terrible customer service. London, ON