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Terrible sales service! They do not answer emails, never answer the phone, and rarely respond to texts. Was interested in a vehicle, but the salesperson seemed less than interested in making the sale. Asked about finance options and pricing, but then it was radio silence with no response since. Not a good experience.
Dissatisfied with the purchase of a vehicle, Ford Focus S 2018. They did not provide me with the right information and details of the contract! I just chose this vehicle simply because it was the cheaper option in the Ford products and was affordable for me; however, they put me in a tough condition. I feel frustrated and I am bound to pay over my budget...
The worst experience in my 12 years of vehicle ownership. I leased a brand new Lincoln MKC in 2017 and took it for a checkup on a noise when applying the brake. Got back to me saying the rear brake pads & rotors need to be replaced! It was quite surprising that I need to replace my brakes, given that I only have 14,000 km mileage on this new vehicle. Very poor quality materials to get customers in for service and charging them a great deal of money ($661 for my case). Very disappointing service!
Some time around June/July of 2015, my wife and I decided to trade in our own vehicle with the hopes of purchasing a 2015 Ford Lariat. I had already spoke with some dealerships, but was speaking via email with a gentleman at Cabot and decided to book a sit down to talk over some of our options. I will cut to the chase, if Steve Grace greets you at the door, turn around and walk away. What a person can do as far as discounts or deals, is not something that sways me in my rating. That said, I cou
Réponse d'entreprise 20 avril 2016
Thank you for your feedback and I sincerely apologize that the level of service you received during your dealings with Cabot fell below your expectations. It is our intention to provide all our customers with the highest level of service, attention, and respect and I'm disappointed to hear that the sales person you were dealing with fell short this particular day. I would appreciate an opportunity to discuss your experience in further detail, as customer feedback is key to improving our business in the future. Please contact me directly at your convenience at 722-6600. Sincerely, Trevor Clarke
Started off on a negative note... I had problems with my Ford (purchased 2012) and wasn't hopeful a resolve would be easy. Au contraire, Cabot Ford took ownership (though it was a manufacturer problem not the dealer) and made it their mission to keep and satisfy me as a customer. I've never been treated so fairly and professionally and to say my problem was resolved is an understatement. I have since purchased a NEW vehicle from them & am over the moon happy with it! Highly recommend Cabot Ford!
Réponse d'entreprise 23 janvier 2016
Thanks so much for your kind comments FordGal. Glad we were able to resolve your concern and we wish you many years of happy motoring in your new Ford!
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