AN EXCELLENT SALE WAS MADE BY MYSELF AT LACEY'S YESTERDAY.PURCHASED A SECTIONAL AND A POP UP COFFEE TABLE IN LESS THAN 20 MINUTES. TOLD SALES LADY EXACTLY WHAT I WANTED, WHEN I NEEDED IT FOR AND IT WAS DONE. SO HAPPY WITH MY PURCHASE AND A LOVELY, KNOWLEDGABLE SALES LADY TO HELP MAKE MY DECISION.THANK YOU, LACEY'S
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I recently started an online order to purchase a new washer. I contacted Brandon at the Brockville, Ontario store to change the order from delivery to pick up. Brandon was very knowledgeable and extremely efficient. He made the necessary changes, sent a confirming email, and offered further assistance. I have never had such professional, courteous attention from a company’s customer service representative! I give Brandon five stars and the Brick should give him a promotion and a raise! Lire plus
Came to this store from out of town with a coolant issue. They were really busy but took the time to ask me what was wrong and offered for me to bring my car in to have a look at it but couldn't guarantee they could fix it right away. In a couple of hours they had fixed the problem and very reasonably as well. FANTASTIC customer service at this location. Lire plus
The store owner is a fantastic example of someone who understands customer service at the highest level. Could not have been happier with his resolution to an issue with a purchase. Both of my kids got an insight into how an individual can make what might have been a negative experience into a very positive one. Kudos!Lire plus
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